FAQ and Support
Freeloader FAQ
Please Note: We recommend your first charge for your freeloader should be via USB.
1. The instructions say I should have green LED’s on the two outer LEDs but I have red.
Our first designed Hub had Green LED’s But we have moved over to red as they use slightly less power.
2. I have has my freeloader out in the sun but it doesn’t seem to be taking a charge, the two LED’s for the panels show up but I does not seem to have put much charge in the Hub.
Please make sure you have removed the protective covering form the solar cells as this can case this problem.
3. The instructions say the outer Red LED’s should go green when the units fully charged via solar but I can’t get them to go green.
The outer LED’s Will not go green! This is a mistake in the manual that has now been rectified please find the latest manual here (link to the PDF).
4. Will charging the freeloader via solar behind glass cause me any problems?
Not really a problem but it will increase the time needed to charge the Hub sometimes by up to 50% longer.
5. I have the Freeloader on a sunny windowsill but it not in full sun will the freeloader still charge?
Yes the freeloader will still be taking a charge but it will take a lot longer to charge compared to being outside in full sun.
6. Can I use the power from the freeloader even if it’s not fully charged?
Yes any power in the freeloader will available for use by the connected device.
7. How long will the Freeloader store the power it has?
The freeloader can store the power without any significant loss for around 3 months
8. Can I leave the Freeloader out in the rain?
No we do not recommend getting the freeloader wet
9. How do I connect up my iPod as I don’t seem to have a connector that fits into the iPod.
To connect up an iPod please use the original sync cable (the cable you use for connecting the iPod to a PC) and connected it to the female USB connector supplied with the freeloader as in this Photo here. Or you can purchases a connector just for the iPod here.
10. I have a device that can be charged via my computers USB port can the freeloader charge it?
Yes the freeloader should be able to charge it, please connect it like an iPod here.
Solar Panel FAQ
1. My solar 5w panel has slightly different connections in the back box compared to the photos in the instructions, how should I wire it up?
Please see this photo as it shows how to connect this panel up here